Help for your shared place.

For help with Garnet Thread, email [email protected]. The same address handles privacy and data requests.

What to include

Tell us what you were trying to do, what happened, your iPhone model, iOS version, and Garnet Thread version. Please keep private photos, invitation codes, recovery information, and purchase receipts out of your first message.

Pair two iPhones

On the first iPhone, choose Start Our Place. On the second, choose I Have an Invite and scan or paste the invitation from the first. If the invitation expires, choose Make a New Invite.

If you already have a shared place, update the app in place. Do not delete the app or leave your place to troubleshoot. Contact us before changing your installation if you are having trouble accessing your memories.

One subscription covers both people

Pairing is free. Monthly and annual plans provide the same access to your shared place. Either person can subscribe; the other person does not need to buy a second subscription. The app and Apple's purchase sheet show your local price and any introductory offer before you confirm.

Restore a purchase

On the subscription screen, tap Restore Purchase using the Apple Account that purchased the subscription. Reopen the app on the other iPhone to refresh shared access. Restoring a purchase restores subscription access; it does not recover a lost device identity or encryption keys.

Manage or cancel your subscription

On the purchasing iPhone, open Settings → your name → Subscriptions → Garnet Thread. Apple manages billing, renewals, cancellation, and any eligible refund. Deleting the app or leaving your shared place does not cancel a subscription.

Privacy and leaving a place

Place settings includes options to take a break, leave, or close your place together. Leaving revokes that iPhone's access; it does not erase the shared place for the other person. Contact support for help with a privacy or deletion request.

Read our privacy policy and encryption explanation.